Terms of Service
Last Updated: November 26, 2024
1. Agreement to Terms
By accessing or using the Oneuestudioer website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Products and Services
Oneuestudioer provides custom-manufactured window treatments including blinds, curtains, and motorized systems. All products are made to order based on customer specifications.
Product availability, specifications, and pricing are subject to change without notice. We reserve the right to refuse service or cancel orders at our discretion.
3. Quotes and Orders
Quotes provided are valid for 30 days from the date of issue. Final pricing is confirmed upon receipt of accurate measurements and product selections.
Orders require a deposit before manufacturing begins. Deposit amounts and payment terms will be specified in your quote.
Custom-manufactured products cannot be returned unless defective or not manufactured to agreed specifications.
4. Measurements and Installation
Customers are responsible for providing accurate measurements if not using our professional measurement service. Errors in customer-provided measurements may result in additional costs for remake.
Installation services are provided by qualified technicians within our service area. Installation dates are scheduled upon manufacturing completion.
5. Warranties
Our products are covered by manufacturer warranties as detailed in product specifications. Warranty coverage varies by product type and component.
Warranties do not cover damage from misuse, accidents, unauthorized modifications, or failure to follow care instructions.
6. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Oneuestudioer and protected by copyright laws.
You may not reproduce, distribute, or create derivative works from our content without written permission.
7. Limitation of Liability
Oneuestudioer shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our liability is limited to the purchase price of the specific product or service that gives rise to the claim.
8. Privacy
Your use of our services is also governed by our Cookie Policy. We collect and process personal information as described in that policy.
9. Modifications to Terms
We reserve the right to modify these terms at any time. Updated terms will be posted on this page with a new "Last Updated" date.
Continued use of our services after changes constitutes acceptance of the modified terms.
10. Governing Law
These terms are governed by applicable local laws. Any disputes shall be resolved in the appropriate courts of our jurisdiction.
11. Payment Terms
Payment is required according to the schedule specified in your order confirmation. We accept major credit cards, bank transfers, and other payment methods as specified during checkout.
All prices are quoted in the currency specified and are exclusive of applicable taxes unless otherwise stated. You are responsible for any taxes, duties, or fees imposed by your jurisdiction.
Failure to make payment by the due date may result in order cancellation, late fees, or suspension of services. We reserve the right to charge interest on overdue amounts at the rate specified in your order agreement.
12. Delivery and Installation
Delivery times are estimates and not guaranteed. We will make reasonable efforts to meet stated delivery dates, but delays may occur due to manufacturing complexity, material availability, or circumstances beyond our control.
Installation services are provided within our designated service areas. Customers outside these areas may be required to arrange their own installation or pay additional fees for extended service coverage.
You are responsible for ensuring access to the installation site and that all necessary preparations have been completed before our installers arrive. Additional charges may apply for rescheduled visits due to customer unavailability or unprepared sites.
13. Cancellation and Changes
Orders may be cancelled or modified within 48 hours of placement without penalty, provided manufacturing has not commenced. Once manufacturing begins, cancellation or significant changes may incur fees to cover materials and labor costs.
Custom-manufactured products cannot be cancelled after production begins unless the product is defective or does not meet agreed specifications. Changes to orders after confirmation may result in additional charges and extended delivery times.
14. Dispute Resolution
In the event of a dispute, we encourage direct communication to resolve issues amicably. Please contact us at info@oneuestudioer.cv with details of your concern.
If a dispute cannot be resolved through direct communication, it may be subject to mediation or arbitration as specified in your order agreement. You agree to participate in good faith in any dispute resolution process.
Nothing in these terms prevents you from pursuing legal remedies available under applicable consumer protection laws.
15. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, material shortages, government actions, or pandemics.
In such circumstances, we will make reasonable efforts to notify you and resume performance as soon as practicable. Delivery dates and other obligations may be extended accordingly.
16. Severability
If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
17. Entire Agreement
These Terms of Service, together with your order confirmation and any written specifications, constitute the entire agreement between you and Oneuestudioer regarding the subject matter herein.
Any prior agreements, representations, or understandings, whether oral or written, are superseded by these terms unless explicitly incorporated by reference.
18. Intellectual Property Rights
All intellectual property rights in our website, products, designs, and materials remain our exclusive property. This includes but is not limited to:
- Copyrights in website content, product designs, and documentation
- Trademarks, service marks, and trade names
- Patents and patent applications
- Trade secrets and proprietary information
- Design rights and industrial designs
You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any of our intellectual property without our prior written consent. Unauthorized use may result in legal action.
19. User-Generated Content
If you submit content to us, including reviews, photographs, or feedback, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and distribute such content for business purposes.
You represent that you own or have the right to grant this license and that your content does not infringe any third-party rights. We reserve the right to remove any user-generated content at our discretion.
20. Limitation Period
Any claim or action arising from or related to these terms or our services must be commenced within one year of the date on which the claim or cause of action arose, or such claim or cause of action will be permanently barred.
This limitation period does not apply to claims that cannot be limited by law, such as claims for personal injury or death caused by negligence.
21. Severability and Waiver
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision will not constitute a waiver of such right or provision.
Any waiver must be in writing and signed by an authorized representative. A waiver of any breach does not constitute a waiver of any subsequent breach.
22. Assignment
You may not assign or transfer these terms or any rights or obligations hereunder without our prior written consent. We may assign these terms, in whole or in part, to any third party without your consent, including in connection with a merger, acquisition, or sale of assets.
Any attempted assignment in violation of this provision will be null and void.
23. Relationship of Parties
Nothing in these terms creates a partnership, joint venture, agency, or employment relationship between you and us. Neither party has the authority to bind the other or make representations on the other's behalf.
You are an independent customer, and we are an independent service provider. No fiduciary relationship exists between the parties.
24. Contact Information
For questions about these Terms of Service, please contact us at info@oneuestudioer.cv. We aim to respond to all inquiries within 24 hours during business days.
For urgent matters related to active orders, please include your order number in your communication to expedite our response.
For legal notices or formal communications, please send written correspondence to our registered business address, which can be obtained by contacting us via email.